Terms & Conditions

Website Terms of Use

These are the terms of use for this website. They explain how you may use this website and the information on it. They are separate from, and do not form, any contract for a survey, inspection or remediation work — see "Quotations and services" below.

About us

This website is operated by Spore Shield. Our trading and company details are set out in the Contact us section at the end of these terms.

About these terms

By using this website, you agree to these terms of use. If you do not agree with them, please do not use this website. We may update these terms from time to time; the date they were last updated is shown at the top of this page.

Information on this website

The content of this website, including descriptions of damp and mould issues, causes and treatments, is provided for general information only. It is not a substitute for a property-specific survey or professional assessment, and should not be relied on as a diagnosis of any particular property. We try to keep information on this website accurate and up to date, but we make no guarantee that it is complete, accurate or current at all times.

Enquiries

You may submit an enquiry through this website, including uploading photographs of the issue you are experiencing. Submitting an enquiry does not create a contract between you and us, and does not commit either of us to any survey, quotation or work. We will use the details of your enquiry to get in touch with you and discuss next steps.

Quotations and services

Any survey, quotation or remediation work we carry out following an enquiry will be subject to separate terms agreed with you at that stage. Those terms, not this document, will govern any paid work we carry out for you.

Using this website

You agree to use this website only for lawful purposes, and not in a way that could damage, disable or impair it, or interfere with anyone else's use of it. You must not attempt to gain unauthorised access to this website, the systems it runs on, or any account or data connected with it.

Photographs and information submitted

When you submit photographs or other information through this website — for example, with an enquiry — you confirm that you are entitled to share that information with us and that doing so does not infringe anyone else's rights. We handle personal data submitted through this website in accordance with our Privacy Policy — see "Privacy" below.

Intellectual property

Unless stated otherwise, the content of this website, including text, images and design, belongs to us or our licensors and is protected by copyright and other intellectual property laws. You may view and print pages from this website for your own personal, non-commercial use, but you must not otherwise reproduce, copy or distribute any content without our permission.

Third-party websites

This website may contain links to third-party websites. We do not control and are not responsible for the content or availability of any third-party website, and including a link does not imply our endorsement of it.

Website availability

We aim to keep this website available and functioning correctly, but we do not guarantee that it will always be available, uninterrupted or error-free. We may suspend, withdraw or restrict access to all or part of this website at any time, for example for maintenance.

Responsibility

We provide this website on the basis that, to the extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, this website, or from reliance on any information on it. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or fraud, and nothing in these terms affects your statutory rights as a consumer.

Privacy

Our Privacy Policy explains how we collect, use and protect personal data, including data submitted through this website. You can read it here: Privacy Policy.

Changes to these terms

We may update these terms from time to time, for example to reflect changes to this website or the law. The date they were last updated is shown at the top of this page. Continuing to use this website after an update means you accept the revised terms.

Governing law

These terms are governed by the law of England and Wales. If you are a consumer, nothing in these terms takes away any protections you have under mandatory consumer law, and you may be able to bring proceedings in the courts of the part of the UK you live in.

Contact us

If you have any questions about these terms, please contact Spore Shield using the details set out below.